When you select NAI UCR Properties to assume responsibility for your asset, we are prepared to take ownership of our actions. We will have a detailed, thought out transition process that will look at tenant retention, capital improvement options, energy management and potential additional revenue streams. Our property management professionals provide a complete range of property services including operations management, financial reporting, construction management, as well as receivership. From strategy development to day-to-day operations, we combine unparalleled local market knowledge with proven methodologies, a flexible reporting platform and a deep commitment to client satisfaction to customize our services and reporting to your needs. Our property managers make tenant satisfaction the highest priority. Outstanding customer service and total tenant satisfaction, combined with the fiduciary responsibility to the owner, guides decision-making in the delivery of each service. In addition, our property management professionals work in tandem with our brokers to create a team that maximize an asset’s value for property owners.
Lease & Property Administration
We ensure continuous improvement in identifying and capturing all industry-wide “best practices” in our management methodologies. Developing and monitoring key performance indicators, use of technological solutions, and a leadership approach that seeks constant improvement are all indications of our dedication to ensuring quality performance for every client. Our local presence, local accounting, leasing and management teams ensure all existing leases are abstracted correctly and operating expense recoveries are established, shared, communicated and updated as changes happen.
Our proven systems save tenants and owners time and money. NAI UCR Properties approach to managing, maintaining, and measuring quality services is grounded in our overall organizational model, which enhances the performance of the asset and involves routine and major preventive maintenance, safety checks, alterations, and reactive maintenance. Also key are our strict enforcement of leases, servicing the tenant to create renewals, speed in collections/billing and executing a strategic plan of appropriate CAM maintenance versus capital expenditures.
Our reporting is straightforward and easy to understand, providing all the necessary information needed to review performance of the property. The mainstay of our process is flexibility and the desire to give our clients the highest quality products. From balance sheets, income and expense statements, budget variation reports and rent rolls we make sure our accounting procedures are clearly outlined, provide details regarding tenant billbacks, coding and approval of invoices, and ensure we are covering your CAM, Tax and Insurance issues.
We provide extensive construction, development and tenant improvement services for office, medical, industrial, flex, retail and mixed use assets. Our many services include project negotiation, scope definition, design schedules, architect, engineer and contractor selection, bidding, budgets and pricing, field inspections, relocations, furniture and TI coordination and vendor payments.
NAI UCR Properties managers are trained to identify risk management issues, address property appearance and maintenance, while maintaining a safe environment. Our office maintains relationships with legal counsel in various fields for review of insurance requirements, lease review and items related to management contracts and tenant policies. From safety, legal compliance, and financial standpoints, our practices are in place to try and minimize risk to our owners and tenants.
Sustainability & Environmental
We appreciate how environmental and sustainability issues relate to the commercial function and cost to operate commercial real estate. Executing and managing sustainability and energy efficiency projects, makes sure your asset reaches maximum performance potential. From proactively researching the issues that most affect our clients and will in the future, to executing the activities that solve current issues and ultimately save valuable time and costs, NAI UCR Properties takes our responsibility to the planet and our clients assets very seriously.